We value your privacy and appreciate that you trust us to protect that information. This Privacy and Cookie Policy explains what information we collect from you, why we collect it, and how we protect it. It also summarises your rights and tells you how you can exercise those rights, including by contacting Paper Straw Group Customer Care.

However, this policy does not apply to information about you collected by third party websites that may be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.

 

Who we are?

The party referred to as “we” or “our” in this Privacy and Cookie Policy is Paper Straw Group Limited, located at 98-100 Maybury Road, Woking, Surrey, GU21 5HX, United Kingdom. Our data protection officer is reachable at info@paperstrawgroup.com.

If you have general question about the website or would like to update your marketing preference or make changes to your information, please go to the Contact Us page on this website to contact our Customer Care team.

 

What information do we collect?

This section of our Privacy Policy describes the categories of information collected by Paper Straw Group, whether collected automatically, or provided voluntarily by you.

 

Information collected automatically: 

  • your IP address
  • the internet browser and device you use
  • demographic information
  • the date and time you visit, and how you use our website and access its content
  • if you place any orders, your purchase and payment history

If you are a registered Paper Straw Group customer, we link this automatically-collected data to the other information we collect about you described below. We use this information for a variety of purposes described below.

 

Information you provide when you create an account or make a purchase:

  • name
  • contact details (such as e-mail address, physical address, telephone numbers)
  • payment information (such as credit card or bank account details)

 

Information you provide when you personalize a product

When you personalize a product on our website, you may provide text or images that contain personal information, such as names on a straw or packaging.

 

Information you provide if you contact Customer Care

You may also provide personal information when you contact our Customer Care agents to enable us to answer questions you have raised.

You have the option not to provide personal information. However, doing so may prevent you from using some of our website features or placing orders for our products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).

The website is not meant for use by children under the age of sixteen and children under that age are prohibited from creating an account or otherwise providing their personal information.

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Why do we collect this information?

We use the information that we collect about you for the following purposes:

  • Internal record keeping
  • fulfil your order and provide related customer service;
  • maintain, improve, and administer our website,
  • inform you about products and services that might be of interest to you,
  • provide offers,
  • improve or personalize your online experience, our services, and our communications with you,
  • identify and prevent fraud,
  • enhance the security of our network and information systems,
  • better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.

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Who has access to your information?

We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential. We may also share your information with other companies in the group. All group companies have a contractual obligation to comply with the terms of this privacy policy and to protect your information.

We may transfer your information to countries outside of the European Union and Switzerland, including to the United States. To the extent we transfer your information outside of the European Union or Switzerland, that transfer is governed by an agreement incorporating the standard contractual clauses in accordance with Article 46 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”)

We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with:

  • Fulfilling or delivering your order
  • Storing and securing data
  • Processing payments
  • Marketing, analytics, and fraud detection activities; or
  • Customer service

PayPal Privacy Policy           https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Stripe Privacy Policy             https://stripe.com/gb/privacy

We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect our rights or property or those of others.

Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganization involving us.

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How long do we keep your information?

We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so.

 

What rights do you have to access and control the use of your information?

You have the right to

  • access your personal information
  • unsubscribe from marketing or withdraw any specific consents you gave us
  • request a copy of the personal information that is being processed by us
  • have errors in your personal information corrected
  • have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law
  • lodge a complaint with your local data protection authority

 

How you can exercise these rights?

You can contact Customer Care to exercise any of the rights listed above by going to the Contact Us page on this website.

Finally, you can also make your request by writing to Paper Straw Group Limited, 98-100 Maybury Road, Woking, Surrey, GU21 5HX, United Kingdom. Please provide your name, e-mail address, mailing address and telephone number(s) and your specific request. Even if you choose to be placed on the Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail lists, we may still communicate with you using any of these methods regarding your orders, your account or other administrative purposes.

 

How do we protect your information?

We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Paper Straw Group, you choose a password to help protect your account information. You should select a strong password and keep it safe. You may change the password as often as you.

 

What are Cookies and why do we use them on our website?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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What kinds of cookies do we use on our website?

Our website uses the following types of cookies:

Strictly necessary cookies

These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to your portfolio of products you have designed or order through us. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.  

Third Party Cookies

When you use our website, you may notice content provided by a company other than us. Also, if you 'share' Paper Straw Group content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks.

We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

 

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
_ga Used by Google Analytics to distinguish users and has an expiration of 2-years.
_gat Used by Google Analytics to distinguish users and has an expiration of 24-hours.
_gid Used by Google Analytics to throttle requests and has an expiration of 10-minutes.

How can you manage which cookies are placed on your device?

Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.

The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

If you’d like to opt out of cookies created by 'sharing' Paper Straw Group content through social networks – such as Facebook and Twitter – we suggest you check those third-party websites for more information about their cookies and how to manage them.

If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu.

 

Changes to this Privacy and Cookie Policy

Paper Straw Group may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.